Technical Support Engineer

Posted on 02/07/2021 in Company News, by Jon


Due to continued rapid growth we’re hiring for a Technical Support Engineer – Thermal Printer Support

MIDLANDS – Whetstone, Leicester 

Competitive Basic Salary with potential overtime + 26 days holiday, a week of which is saved for Christmas shutdown and one day to be taken on your birthday + pension + Hours: Monday – Friday 8.30am – 4.30pm

We are a leading label manufacturer with flexographic and digital printing services. To compliment this we market and supply a diverse range of thermal label printers. Due to continued growth we’re looking for a technical support engineer predominately based from our office in Whetstone, Leicester. The individual should have strong communication skills both written and verbal and be mechanically biased. 

This opportunity offers the chance to be involved in all aspects of Service and Repair on our thermal label printers which are supplied within a variety of manufacturing environments. Primarily 1st line technical support by phone, email or video calling, in house repair, preparation of printers for installation and planning site visits for our team of engineers. 

This role will appeal to a ‘hands on’, technical support engineer who is looking for a broad role and is happy to travel on a UK wide basis if required. 

Role Description

  • The role of a Technical support engineer will be predominately answering calls and offering 1st line support to our customer base
  • We’re looking for a team player who is adaptable and contributes towards the success of the business with a willingness to learn. 

Key Tasks

  • 1st and 2nd line technical support for our range of thermal printers and associated label design software
  • Servicing and maintenance for return to base machines and our in house printing bureau
  • Preparing new machines and arranging installation
  • Logging technical service calls in our system whilst grouping calls by area where possible
  • Reporting to the Technical Manager with regular updates
  • Managing stock of machines and spare parts availability
  • Invoicing completed site visits, training provided
  • Remote Desktop, Video calling for remote overseas installations and customer support
  • Potential for customer site visits and must have a UK Driving Licence

Qualifications and experience 

  • Knowledge of Microsoft applications excel, access, word and outlook
  • Telephone Support / Technical support experience
  • Thermal label printer experience preferred but not essential, training will be provided for the right candidate
  • Ability to effectively fault find and diagnose an issue over the phone, email or video call
  • Ability to communicate effectively with customers
  • Willingness to travel on a UK wide basis if required

Training will be provided for the right candidate however experience in telephone support is essential.

Closing date Friday 16th July 2021. 

All applications or questions please send CV and cover letter to

Ref: Tech21