Frequently Asked Questions
Browse common questions about our labels, printers, software, and services. Can’t find what you need? Just ask us.
01
What is the lead time for an order?
We have a lead time of 5-7 working days for a digitally printed label order, 7-10 days for any blank labels, and 10-14 days for label orders printed on one of our flexo machines. If you’re unsure which category your order will fall under, then contact our team for a prompt answer.
02
What will the delivery cost be?
Our carrier charge is £10.16 for deliveries weighing up to 20kg. Once shipped, your order will be with you by the next working day!
03
Do you have a minimum order quantity?
No, we don’t have a minimum order quantity. All orders are priced up in accordance to your specifications, and quantity options will be given to you by one of our friendly team.
04
Can I choose sustainable materials for my labels?
Yes you can! We have various FSC accredited materials that your labels can be printed onto, and compostable options also.
05
What types of labels do you print?
We print self-adhesive labels, both printed and non-printed (blanks), card and textile labels. We also print barcode labels, tamper-proof labels and window stickers. Speak to our team if you have any specific questions, as we’ll always try our best to fulfil your requirements.
06
What format does artwork for my label order need to be in?
We kindly ask for all artwork to be sent as individual files in a PDF Print format. All fonts should be outlined, and a 2mm bleed applied to all label sides. Colours must be supplied in either CMYK or Pantone, and images should be a minimum of 300dpi resolution.
07
I’m not based in the UK, can I still order labels/products from you?
Yes of course! We ship overseas for an extra charge, and always provide the same excellent level of customer service with every order. No matter where you are in the world!
08
Why are all label prices on your website an approximate?
There are a lot of variables to consider when placing a label order. The specific material, finish and whether a label is single or double sided are all factors at play, as is the shape of the label. We do our best to supply as accurate an estimate as possible on our website, however this price might go up or down slightly depending on these factors.
