Frequently Asked Questions

Printing my own labels

Do you print labels for customers, or do I have to buy a machine?We offer both options. You can either buy a machine to print the labels yourself, or we can print them for you in our factory and overprinting department.

How do I print onto the labels?
To print onto labels, you will use a thermal or direct transfer label printing machine. If you purchase a machine from us, our technical department will install it for you and provide training on how to use the machine and software. If you need assistance in the future, you can contact our technical department for help.

Would it be more cost-effective for me to buy a machine or have you print them for me?
It depends on your requirements, such as the volume of labels and how variable the text will be. If you have a lot of variable information (e.g., different text/images per label), purchasing a thermal printer is often more cost-effective. We can pre-print most elements of the labels for you, leaving you to add the variable details. However, if you need large quantities of the same label, it may be more cost-effective for us to print them for you. Contact us for advice tailored to your situation.

What price do the machines start at?
Our machines start at £545. For a detailed quote, please get in touch using the enquiries form.

My machine isn’t working properly, what should I do?
If you’re experiencing technical issues with your machine, please contact our technical department at 0116 284 7000 for assistance.